Refund Policy
If the course you purchased is not what you were expecting, you can request, within 15 days of the course start date, that we apply a refund to your account. However, we ask that you first raise your concerns with the course leaders to see if they can reasonably address your concerns. If they cannot do so, the rest of this Refund Policy applies.
We reserve the right to apply your refund to your original payment method, at our discretion, depending on capabilities of our payment processing partner, the platform from which you purchased your course (e.g. website, mobile), and other factors.
No refund is due to you if you request it after the 15-day guarantee time limit has passed. However, if the course you previously purchased was cancelled by us for legal or policy reasons, you are entitled to a full refund.
Cancellation Policy
Up to five (5) working days before your course start date: you can request your participation be cancelled and a refund issued (please see the section on Refund Policy). A full refund of the price you paid (in GBP) will be issued within 30 working days.
Within five (5) working days of your course start date: you can request your participation be cancelled and a refund issued (please see the section on Refund Policy). A 50% refund will be issued.
Within one (1) working day, or on the day of your course start date: No refund will be issued.
Transfer to A New Date
Up to two (2) working days before your course start date: If you are unable to attend the course you have scheduled with us, you can request that your attendance be rescheduled to an alternative date from our published course schedule. If there is space available, we will change your registration accordingly.
Within two (2) working days of your course start date: If you are unable to attend the course you have scheduled with us, you can request that your attendance be rescheduled to an alternative date from our published course schedule. Entirely at our discretion, and if there is space available, we may change your registration.
Promotional Codes
We may, at our discretion, offer promotional discount codes to participants. These codes can be used at time of payment to apply a discount against the full course price, subject to any terms included with the code.
Promotional codes are made available to specific individuals, organisations or groups and may not be shared or published without our express written permission.
These codes, as well as any promotional value linked to them, may expire if not used within the period specified. Promotional codes offered by us may not be refunded for cash.
Use of Material
All materials used during the course and issued to participants, remains the intellectual property of Brainfood Consulting Ltd and/or XMplify Consulting Ltd. Templates, models, methods and techniques may be used by participants for any reasonable and legal purpose, but not reproduced or circulated in any form.
Limitation of Liability
We believe that there are minimal risks associated with participating in our courses; the content is educational and does not constitute advice specific to you or your employer/organisations. How you apply what you learn is at your discretion and own risk.
You fully accept these risks and you agree that you will have no recourse to seek damages against us, even if you suffer loss or damage from the application of what you learn.
To the extent permitted by law, we will not be liable for any indirect, incidental, punitive, or consequential damages (including loss of data, revenue, profits, or business opportunities, or personal injury or death), whether arising in contract, warranty, tort, product liability, or otherwise, and even if we’ve been advised of the possibility of damages in advance.
Our liability to you or any third parties under any circumstance is limited to the greater of two hundred pounds (£200) or the amount you have paid us in the twelve (12) months before the event giving rise to your claims.
Some jurisdictions don’t allow the exclusion or limitation of liability for consequential or incidental damages, so some of the above may not apply to you.
Dispute Resolution
If there’s a dispute, we are happy to help resolve the issue. If that doesn’t work and you live in England or Wales, you can pursue a court claim (it often used to be known as taking someone to a ‘small claims court’). Please note, the process is different in Scotland and Northern Ireland.
Either of us can bring a claim in the United Kingdom, or another place we both agree on, as long as it qualifies to be brought in that court.
A mediation service could be quicker and cheaper than going to court. Mediation is when an impartial person helps both sides work out an agreement.
Most disputes can be resolved, so before bringing a formal legal case, please first try contacting us first.
This Dispute Resolution section applies only if you live in the United Kingdom is subject to English Law.
How to Contact Us
The best way to get in touch with us is via email to either Martin Hill-Wilson ([email protected]) or Peter Dorrington ([email protected])
